Delivery times depends on area.Gauteng takes 3 approximately working days after your order is dispatched
Other provinces 5 approximately working days after your order is dispatched

Processing of orders takes anywhere from 24 -72 hours depending on volume of orders

If you estimated delivery time has passed and you have not received your order, please go visit the website we provided for tracking. Check the status the of the order. If the information indicated that your order was delivered, please check with your neighbours, reception / building management ( if its at work), security ( if its your complex) to see it either party received the package on your behalf.

If you have already taken the above steps and you still cannot locate your package, please Client Services +27 11 475 0551

Please note: There may be shipping delays for remote areas.

Yes we do on request. Please send an email to sales@nativechild.co with your enquiry and address so we can se send you a quote.

If you no longer want or are dissatisfied with the products you purchased, contact us within 14 days of purchase and we will give you the option to return the product (unused) for store credit or return the product for a refund. We do not accept returns on international orders. Returns are at your own cost.

Your privacy is very important to us.Our policy spells out nativechild Co’s commitment to respecting the privacy of the members and visitors to the Site. We reserve the right to change this policy, which we’ll do through online posting.

The collection of information is grouped into 2 categories: personal and business.

Personal, is information identifiable to a specific member, and aggregate, which is general demographic information. This information may include your name, email address, mailing address, credit card information and phone number.

Business information may include business name, registration number, physical address, phone number, responsible person.

If you have questions or concerns regarding this policy feel free to email us at info@nativechild.co

Yes most of our range that can be use for both hair and skin. Our products are natural and contain no harsh chemicals and are therefore safe to use on both hair and body saving the unnecessary money to spend on separate products.

Hair growth is best achieved with a combination of good diet (what you put in is what you get out) , good hair care practises and making sure your hair is moisturised. Many products on the market prevent hair from absorbing moisture. Using natural oils greatly improves the condition and health of your hair. Always ensure that your hair is damp when applying oils. Oils work by sealing in moisture. So apply oil on damp hair (always). We recommend our starter combo together with our sulphate free shampoo and conditioner.Avoid doing hair styles that pull the hair and it puts stress on your hair follicles.

Deep Condition your hair often to help keep the hair moisturised and soft.

Hair growth is dependent on many things including genetics, diet, health, stress and your own hair growth cycle.

Yes, our products are safe from toddlers to grandmothers!

Absolutely. Our products are suitable for men of all ages – indulge in our hair care & body care products of your choice.

For Media Enquiries, please email info@nativechild.co